CLASS Accessible Customer Service Policy

"The goal of the CLASS Policy on Accessibility is that the organization will continually strive to identify, prevent and remove any barriers to accessing facilities or supports."

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CLASS Accessible Customer Service Policy : Providing Goods and Services to People with Disabilities

CLASS is committed to excellence in serving all stakeholders with disabilities. In providing services CLASS will be guided by the principles of independence, dignity, integration and equal opportunity.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for people with disabilities, CLASS will notify stakeholders promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at all community participation program sites.

Feedback process

CLASS will welcome any feedback that will assist in our aim to identify and remove any prevent barriers to persons with disabilities. Stakeholders who wish to provide feedback on the way CLASS provides goods and services to people with disabilities can use the e-mail link on the website, verbally, or in writing to the Human Resource Services office. All identified feedback will be responded to within 24 hours in accordance with our organization’s regular complaint management procedures.

Accessible Formats and Communication Supports

Upon request, CLASS will provide, or will arrange for the provision of accessible formats, communication supports and employment standards for persons with disabilities. CLASS will do so in a timely manner that takes into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.

CLASS will consult with the person making the request in determining the suitability of an accessible format or communication support. CLASS will also notify the public about the availability of accessible formats and communication supports.

Recruitment, Assessment or Selection Processes

CLASS will notify its employees and the public about the availability of accommodation for applicants in its recruitment process. CLASS will notify job applicants, where they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.

If a selected applicant requests an accommodation, CLASS will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Click HERE to read full Providing Goods and Services to People with Disabilities Policy.


Related Documents

2012 AODA report

2014 AODA report

Customer Service Feedback form

Notice of Disruption

Request for Documentation in Alternative Format


For more information, please contact:

Lara Macdonald

Director, Human Resource Services
Phone: (705) 435-4792 Ext. 225